HealedProof ยท Help centre
Support.
Help with the HealedProof app, private client upload links, photograph permissions and data requests.
Contact support
Tell us what happened.
Please include a short description, the app version, your device and iOS version where relevant, and a project reference or the first eight characters of an upload link if available.
- App version shown in HealedProof Settings
- Device model and iOS version
- Short, precise description of the issue
Frequently asked questions
Quick answers.
My client link does not open
The link may have expired, already been completed or been disabled by the artist. The artist can create a new request from the HealedProof project.
Does a client need the app?
No. Clients use a private web link and do not need to install HealedProof or create an account.
Can a photograph be uploaded without publication permission?
Yes. Upload and publication are separate choices. A photograph may be shared privately with the artist without permission for social media or portfolio use.
How are photographs edited?
HealedProof offers non-destructive adjustments for light, contrast, warmth, saturation and detail. It improves presentation without altering the tattoo or misrepresenting healing.
How do I withdraw publication permission?
Use the privacy link shown after upload, contact the artist or submit a request through Manage Your Data. Include enough information to identify the project without emailing the photograph.
How do I delete a project or account?
Artists can delete projects and initiate account deletion from HealedProof Settings. Clients may request deletion through Manage Your Data.
Is HealedProof medical software?
No. HealedProof does not diagnose healing, recommend treatment or replace medical advice. Contact a qualified healthcare professional if you are concerned about healing or your health.
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